CAREERS

Job Description – Technical Helpline Operator

Huntingdon (Cambridgeshire, UK) office based position
 

PRINCIPAL FUNCTIONS:

  • Support of Riello products through proactive and customer friendly technical assistance.
  • To provide telephone and on-line pre and post sales technical support to customers, installers and service technicians requiring guidance and assistance on Riello burner products.
  • To assist internal staff with pre and post sales technical support.
 GENERAL DUTIES INCLUDE (but not limited to):
  • Telephone and email assistance with fault finding on Riello products installed in the field.
  • Parts identification and selection for spare part enquiries.
  • Technical enquiries related to design, performance, approval, production, and operation of Riello products.
  • Prepare and maintain technical documentation, help sheets, reports and records on computer database.
  • Input call information and update customer records as necessary on CRM system.
  • Any other duties as reasonably required to assist with Riello Limited technical operations.
 CANDIDATE EXPERIENCE/ATTRIBUTES:
  • Direct  technical  experience  of  forced  draught  burner/boiler  applications  preferred.
  • Good communication skills, written and verbal, and a competent confident telephone manner.
  • Previous technical helpline experience desirable, but not essential.
  • Ability to organise time and prioritise workload with minimal supervision, whilst managing customer expectations.
  • Competent IT skills; particularly MS Office.
 PACKAGE:
  • Full training on the Riello product portfolio will be given
  • 37 hour working week, 24 days holiday plus bank holidays.
  • A competitive salary is being offered dependant on experience.
 If you are interested and have the necessary skills please apply and send your CV via post or email to:

Mr. Brett Hale
Riello Limited, The Ermine Centre, Ermine Business Park, Huntingdon, Cambs, PE29 6WX
E-mail: brett.hale@riello.com

Get In Touch With Us...

Please contact us directly on +44 (0)1480 432144, or alternatively send your enquiry through using the form below.

I give consent for Riello Burners to contact me via the following methods for marketing purposes:

 
 

Copyright © Riello Limited 2018
Site by Verto

Signup to our Newsletter

Riello Burners UK

The Ermine Centre, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6WX

Contact Us

t: +44 (0) 1480 432144
f: +44 (0) 1480 432191
e: info@rielloburners.co.uk