Technical Helpline Operator

Huntingdon (UK) Office based role

  • Support of Riello products through proactive and customer friendly technical assistance.
  • To provide telephone and on-line pre and post sales technical support to customers, installers and service technicians requiring guidance and assistance on Riello burner products.
  • To assist internal staff with pre and post sales technical support.
 GENERAL DUTIES (but not limited to):
  • Telephone and email assistance with fault finding on Riello products installed in the field.
  • Parts identification and selection for spare part enquiries.
  • Technical enquiries related to design, performance, approval, production, and operation of Riello products.
  • Prepare and maintain technical documentation, help sheets, reports and records on computer database.
  • Input call information and update customer records as necessary on CRM system.
  • Any other duties as reasonably required to assist with Riello Limited technical operations.
  • Direct technical experience  of  forced  draught  burner/boiler  applications  preferred. Full training on the Riello product portfolio will be given.
  • Good communication skills, written and verbal, and a competent confident telephone manner.
  • Previous technical helpline experience desirable, but not essential.
  • Ability to organise time and prioritise workload with minimal supervision, whilst managing customer expectations.
  • Competent IT skills; particularly MS Office.
  • Full training on the Riello product portfolio will be given
  • 37 hour working week, 24 days holiday plus bank holidays.
  • A competitive salary is being offered dependent on experience.
If you are interested and have the necessary skills please apply and send your CV via post or email to:
Mr. Brett Hale
Riello Limited, The Ermine Centre, Ermine Business Park, Huntingdon, Cambs, PE29 6WX E-mail:


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Riello Burners UK

The Ermine Centre, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6WX

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